Questions?
We can help.
Still have questions about scanning, restoration, delivery, or pricing? Start here. If you need a direct answer for your collection, send a message and we will walk through it personally.
Answers first. No pressure.
Common Questions
How do I get my photos to you?
We offer multiple options including mail-in, local drop-off in Grand Rapids, and scheduled pick-up in Mid-Michigan when available.
Ask about delivery options →What if I only have a small batch to scan?
No problem. We can handle small projects and quote per-photo scanning. Final files can be delivered by download link, cloud folder, or USB.
Get a small-batch quote →Will my original photos be returned?
Yes. Your original prints, slides, negatives, and memorabilia are returned in the same condition we received them.
Review handling policy →What is the Photo Assessment session?
The 2-3 hour assessment clarifies your goals, scope, priorities, and delivery preferences so we can provide a clear quote and project plan.
See pricing details →What resolution do you scan at?
Most projects are scanned at archival quality between 600 and 1200 dpi depending on source format and future usage goals.
Discuss scan quality →Are phone scanning apps enough?
Phone apps can be useful for quick reference, but professional scanning is better for glare control, color fidelity, sharpness, and long-term print quality.
Compare service options →Can you convert VHS and other old video formats?
Yes. We convert legacy video formats into shareable digital files and can deliver them by secure download, USB, or external storage.
Ask about media conversion →How can I estimate how many photos I have?
As a rough guide, 1 inch of stacked photos is often around 100 prints, and a shoebox can hold roughly 500-1000 photos depending on size.
Get an estimate review →Still unsure? Here is the easiest path.
If your project feels overwhelming, start simple. We can help you choose what to digitize first, what can wait, and how to build a realistic plan.
Send a Message
Tell us what media you have and your biggest concern.
Get a Recommendation
We suggest a practical first phase that fits your budget and timeline.
Review Scope and Quote
You receive clear options before any work begins.
Preserve with Confidence
Move forward with a process built around your goals.
What people ask before they start.
It includes collecting scattered files, organizing folders, naming standards, and adding metadata so photos are searchable by person, event, or date.
Restoration complexity varies by image condition. Light fixes and heavy retouching are scoped separately so you only pay for the detail level needed.
Most clients choose a secure cloud folder plus local backup media so archives are protected and easy to share with family.
Need an answer specific to your collection?
Start with a free consultation and we will walk through your questions one by one.